Returns & Exchanges
At Basin, we want you to love your self-care ritual; if you are not completely satisfied with your purchase, we offer a 30-day return window for unopened and unused beauty products. Please note that for hygiene reasons, we cannot accept returns on items that have been opened or used.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the authorization process.
Prepare Your Package
Securely pack the unused items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing